Tasks vary not only from client to client but from task to task and as a result we can only provide you with hourly rates that reflect those jobs that are specific and that can be classified into a particular area.

For this reason we are able to provide you with a quotation, giving the amount to which the job will be valued (based on an hourly rate), time frame for completion and lastly the cost of any addition items that may be required, for example burning to CD etc.

On accepting the quotation, you will be provided with a Job Request Agreement outlining the project/task specifically and Terms & Conditions, this will then need to be signed by you showing acceptance of the quoted price

Please be aware that quoting for transcription work is very difficult due to the fact that we have not heard the recording, but generally 1 recorded hour equates to 3-6 transcription hours.

Discounts are available for regular clients and for clients who would like to book our time for a prearranged number of hours each week or month.
Community groups, schools, kindergartens, play groups and non profit organizations may be eligible for discounted rates on some of our services.

• Typing/Word processing from $40.00 per hour
• Tape transcription from $45.00 per hour
• Virtual office administration from $40.00 per hour
• Scanning from $40.00 per hour
• Document formatting from $40.00 per hour
• Proofreading from $45.00 per hour
• General office support from $40.00 per hour
• Internet Research from $40.00 per hour

Our standard rates are inclusive of some services such as general computer related tasks, black & white printing and emailing. You are welcome to supply your own labels, letterhead or other stationary if you wish.

Expenses such as phone calls on behalf of the client, postage, courier, colour printing and facsimile are charged separately and will be itemised on accounts.

Urgent requests and after hours work attract a surcharge.

Transcription rates start at $45.00 per audio hour. This is for clear quality, with little or no background noise and up to two speakers. For audio files where there are more than two speakers or sound quality is poor (tape noise, echo, lots of background noise - talking, loud air conditioning etc) the rate is from $55.00 per audio hour. Your Business Assistant will assess the quality of the audio and provide a quote prior to work commencing. We charge a flat rate so that you know exactly what you are paying upfront. We strive for 24 hour turnaround but during peak times this may be negotiated with you.

If you would like to discuss the pricing of one of our services, please contact us to discuss your individual requirements.

Deposits may be required, depending on the complexity or extent of the tasks.

Payment terms

Unless alternative arrangements have been made:
• Local clients - payment is due on delivery for fees totalling $99.00 or less
• For all other clients - a deposit is required, with the balance due on completion
• Distant clients - a deposit of 25% of the quoted total is required in advance; the balance will be due on receipt of invoice on completion
• Overdue accounts may be subject to a $27.50 charge.